Vizzy
Vizzy is a master consultant on call 24/7: an agent that reads The AI Brain, composes the platform CLIs, and records its work to ConnectWise.
Customer pain
Enterprises pay for senior Splunk and Cribl experts, and those experts are scarce. No one is free at 2 a.m. on a Sunday, and time costs a lot at 2 p.m. on a Tuesday. A question that arrives after hours either waits for morning or goes to whoever is awake — rarely the right person.
Vizzy closes that gap. It is a master consultant — it carries the experience of every job VisiCore delivers, which no single engineer can. The Sunday 2 a.m. question gets a master-level answer.
What Vizzy is
Vizzy is the AI agent harness inside X10. A harness is the software that runs the agent. It runs a reasoning loop: it reads The AI Brain, writes the platform CLI commands, and tells you each action as it takes it. Finished work goes to ConnectWise, so the ticket — not the chat log — is the lasting record.
A harness, not a chatbot
Vizzy wraps the CLIs that talk to the Cribl and Splunk APIs. It writes commands, runs them through a dry run — a safe preview — and reports what it does as it does it.
Always on
An expert answer is there at any hour. No waiting for a consultant to come online.
SaaS-simple
No local setup and no library upkeep. The CLIs are for people who want to tinker. Vizzy is for people who want it to just work.
Records its work
Every completed action lands in ConnectWise as a ticket, linked to billable time.
The precision split
Vizzy is AI. The commands it writes are not. Keeping the two apart is the whole safety model.
Vizzy is the AI
The harness reasons, plans, and drafts. It decides what to try and explains why.
The CLIs are rule-based
The commands Vizzy writes run through the platform CLIs, which call the Cribl and Splunk APIs directly. The same command gives the same result every time — no model in that path.
The engineer approves
Every change gets a dry-run preview and a senior engineer's approval before it touches a customer environment. The review is a feature, not a cost to cut.
Vizzy drafts at master-consultant level. A person still confirms every draft before it runs.
Surfaces
Everything sits behind one shared API. So each new chat surface adds on. It is not a rebuild.
X10 web — live
Vizzy runs in the X10 portal today for internal tenants. Light and dark modes, works on mobile, and sessions that hold across page loads.
Slack — in progress
A Slack surface is in active development. It brings Vizzy to where the customer's engineers already work.
Teams — planned
Microsoft Teams brings the same interface to the enterprise. Email-to-ticket already works.
Human handoff — planned
When Vizzy hits the edge of what it can do, it hands off to an available consultant. That person picks up the session and keeps going. The work is billed and documented through ConnectWise on its own.
How a request flows
A question arrives
From X10, and soon from Slack or Teams — at any hour.
Vizzy reads The AI Brain
It pulls VisiCore's best practices for that client environment before it drafts a thing. See The AI Brain.
Vizzy writes CLI commands
The platform CLIs do the real work against the Cribl and Splunk APIs.
An engineer approves the dry run
Nothing touches a customer environment until a person signs off on the preview.
The work is recorded
Finished actions land in ConnectWise, linked to billable time.
Why credentials stay safe
- Client connections live in ConnectWise, which holds SOC 2 Type 2 certification. Credentials never touch a filesystem.
- The harness hands the agent a ready-authenticated client object, so the model never sees a raw password.
- Isolation lives in the harness, not the agent. One client can never reach another's environment.
Next
Vizzy + The AI Brain
Vizzy is a master consultant on call 24/7, backed by The AI Brain — the knowledge base that gets smarter with every job.
The AI Brain
Tools are a commodity. The AI Brain — our engagement-fed knowledge base — is the moat, and it keeps its value no matter which tool or model sits underneath it.